Privacy Notice

Privacy Policy

At vipsupportersclub.com.au, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalised experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. We do not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.

Site Security

We know that many of us are still nervous about online shopping for one reason or another. We'd like to take some time to give you some peace of mind when shopping online at vipsupportersclub.com.au Our online secure checkout is managed by industry-standard SSL protection. We process all credit card payments securely (you'll notice the padlock icon in your browser when submitting your payment for an order). For those not comfortable with paying online - not a problem. Just ring our toll free 1800 number - 1800 855 558 during business hours and we can process your order over the telephone. All vipsupportersclub.com.au employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key personnel and our member services department. The information is ID and password protected.

How Do We Use the Information We Collect?

Your name and address information is used solely to process orders, unless your prior consent is given. Without your consent, this information will not be sold, given, rented or traded to others for purposes other than order fulfilment.

Links to third party Websites

 

We have included links on this site for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from our own.

Refer-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. vipsupportersclub.com.au does not store this information and uses it for the sole purpose of sending this one-time email.

Correcting/Updating Your Personal Information

After becoming a vipsupportersclub.com.au subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section.

Our Use of Log Files

When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Communication

From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our Newsletters, they will contain promotional materials from vipsupportersclub.com.au.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

Contests

Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner.

Our Use of Cookies

Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome

We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. You can reach us via the contact form on our site or our toll free number located at the top of the page.