Delivery of Your Products
Delivery time takes up to 10 working days from the date your payment is received. Where you have purchased a Product that is dispatched from one of our satellite warehouses, delivery time after payment processing may take up to 3 weeks. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. If your Product has not arrived after the estimated delivery time, please contact us here. We encourage you to visit the “Your Account” section on our website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. Please Note: In some remote/regional areas our carriers can only deliver bulky items to the nearest transport depot. In these instances you will receive notification that your delivery is available for your collection from the transport depot.
We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on product size and the geographical region of the delivery address.
Estimated shipping charges from our Perth Distribution Centre are based on product size and delivery zone.
Shipping estimates for individual products can be viewed by entering your postcode on the product page.
Any applicable shipping charges for your order will be shown once your postcode is entered during the checkout process.