Terms & Conditions

About These Terms and Conditions

This Terms and Conditions of Use Agreement (“Agreement”) applies to the vipsupportersclub.com.au website (the “Website”), which is owned and operated by Kelgrove Holdings Pty Ltd (ACN: 064 581 906) of 18 Weylyn Street, Manning WA (the “Provider” also referred to as "we", "us" and "our").

Australian Sales Only

We sell and ship Products only within Australia. We will not make deliveries outside of Australia.

Legal Capacity To Transact

If you are under the age eighteen (18) years you cannot place orders with vipsupportersclub.com.au.By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should vipsupportersclub.com.au suffer any damage or other losses as a result of a transaction entered into by a minor, vipsupportersclub.com.au  reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with vipsupportersclub.com.au.

VIPSupportersClub.com.au Membership

Membership

In order to purchase goods from vipsupportersclub.com.au or oursubsidiary sites:

**click the store name to go to its website.


at the discounted members price you must register and pay to be a member.

Membership is $99 per year and can be purchased over the phone or website and you can nominate an Australian charity from our list where you would like part proceeds to go. <<link to membership purchase page>>

Renewal

Memberships are valid for 1 year, you will be notified by email and phone when your membership is about to expire with an offer to renew.

Charge Backs/No Refunds

To the extent permitted by law we will not be obliged to refund any part of your paid Subscription fee on cancellation of a service, by you or by us unless an agreement to refund has been made between you and the Provider in writing.

If you do not use the Website to receive benefits in the form of purchasing Coupons or Deals, you are not entitled to a refund.

Placing Your Order

You may place an Order by filling in the Order Form on the vipsupportersclub.com.au Web Site and clicking the "Submit My Order" button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the vipsupportersclub.com.au website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however vipsupportersclub.com.au will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. vipsupportersclub.com.au  and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

Payment Methods And Processing

vipsupportersclub.com.au currently accepts PayPal,  Visa and Mastercard. Order processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin order processing until the next business day. Business days are Monday through Friday, excluding WA Public holidays. We process credit card and PayPal payments after you click the "Submit My Order" button. Where you pay via credit card or PayPal we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase.

Please Note:

  • ✎ We are unable to accept credit cards issued by banks outside of Australia.
  • ✎ Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
  • ✎ You may be required to provide further identification for additional security reference checks.


GST

vipsupportersclub.com.au purchases include GST.

Price

vipsupportersclub.com.au reserves the right to change prices for Products displayed at vipsupportersclub.com.au at any time before you place an Order. The price of products shown excludes shipping costs. Shipping cost is a separate charge which is shown on the product page and is calculated upon post code entry.

Supply of Your Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment.

Delivery of Your Products

Delivery time takes up to 10 working days from the date your payment is received. Where you have purchased a Product that is dispatched from one of our satellite warehouses, delivery time after payment processing may take up to 3 weeks. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. If your Product has not arrived after the estimated delivery time, please contact us here. We encourage you to visit the “Your Account” section on our website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation.   If no-one is available to take delivery of your Products, our carrier (Australia Post) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame.   Please Note:  In some remote/regional areas our carriers can only deliver bulky items to the nearest transport depot.  In these instances you will receive notification that your delivery is available for your collection from the transport depot.

Shipping

Shipping Charges

We want your products to arrive quickly and at the best shipping rate we can offer.  Shipping charges are calculated based on product size and the geographical region of the delivery address. 
Estimated shipping charges from our Perth Distribution Centre are based on product size and delivery zone.
Shipping estimates for individual products can be viewed by entering your postcode on the product page.

Any applicable shipping charges for your order will be shown once your postcode is entered during the checkout process.

Coupons

vipsupportersclub.com.au in its absolute discretion may from time to time provide discount Coupons to existing and/or new customers. Coupons can only be used towards the payment of Products on our website.  Each Coupon can be used only once and only one Coupon per order will be accepted.   Any other Terms and Conditions governing the use of a coupon will accompany that Coupon.vipsupportersclub.com.au  will determine the content of Terms and Conditions governing Coupons in its absolute discretion.

Rewards Points

vipsupportersclub.com.au rewards program enables VIP Supporters Club members to accrue points on purchases. The amount of points accrued for each product is shown in the product description and will be applied to your membership once payment has been processed.

Products also have points to purchase in their description which shows you how many points are needed to buy that product.

Reward points can be used for the full or part purchase. Rewards points cannot be used for shipping costs.

The  number of Reward Points are assigned to products is at the websites discretion.

Some products are unable to be purchased using Reward Point.

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

  • ✎ reject the goods and receive a refund
  • ✎ reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
  • ✎ keep the goods and receive compensation for the drop in value caused by the problem.


If you think that a Product is defective you should contact our Customer Service Help Centre and a vipsupportersclub.com.au Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim. Where a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of vipsupportersclub.com.au. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

Returning a Product

Returning a product if you change your mind

If you change your mind about a purchase or make an incorrect choice and notify us within 14 days of delivery, we will provide you with a store credit for unopened products after the goods are returned to us. The store credit will be for the product price paid less the return delivery charge.  Risk of loss or damage to the goods will not be assumed by vipsupportersclub.com.au until the item has been received at our warehouse.  This vipsupportersclub.com.au Change of mind policy does not apply to:  Clearance bin products, personalised products, earrings, CDs/DVDs, computer/console games or if specifically noted as excluded on the product listing or newsletter

Organising the Return of Products

Products must be returned whenever we agree to provide you with a refund or replace the Product.  Products must be returned to PO BOX 259 Belmont W A 6984 along with your invoice and reason for return. Upon receipt of the returned product vipsupportersclub.com.au will complete the discussed replacement or refund. Vipsupportersclub.com.au does not accept responsibility for items lost in the post when being returned.

When a Replacement Product is arranged

A replacement for the same Product that you ordered will be shipped to the delivery address on the original order at our expense after we have received your returned Product.

The delivery time for the replacement Product will be the same as stated for the original Product.

Consumer Guarantees apply to all replacement products.

Refunds

Where a refund is required vipsupportersclub.com.au reserves the right to only refund monies to the original credit card, debit card or PayPal account that was used to complete the transaction. Under no circumstances will we issue a refund to another credit card or PayPal account unless proof of identity can be provided.

Some Products - Manufacturer Warranty

Some Products sold through vipsupportersclub.com.au are serviced and supported by the manufacturer or supplier. vipsupportersclub.com.au  recognises that customers purchasing some products, such as electronics and computers, require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee, vipsupportersclub.com.au will provide a suitable remedy.

Your Data - Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other vipsupportersclub.com.au  and <<affiliate stores>>Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other vipsupportersclub.com.au Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

Credit Card Fraud

While vipsupportersclub.com.au employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, vipsupportersclub.com.au will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of vipsupportersclub.com.au. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. vipsupportersclub.com.au reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order a product. No vipsupportersclub.com.au employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

To the extent permitted by law, vipsupportersclub.com.au is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of vipsupportersclub.com.au, and vipsupportersclub.com.au shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Western Australia and shall be subject to the non-exclusive jurisdiction of the courts of Western Australia.

Contact Details

membershelp@vipsupportersclub.com.au

1800 855 558

PO Box 259 Belmont WA 6984